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These terms and conditions (“Agreement”) govern your access to and use of the Halio content creation and social media management platform (the “Platform”), provided by Plus M3 Ltd (trading as Halio). By using the Platform, you agree to comply with these terms.
By using the Halio Platform, you agree to comply with the following policies. Copies of all listed documents can be found below:
Halio reserves the right to update these policies from time to time, and users will be notified of changes. Continued use of the Platform following such notice constitutes acceptance of the updated policies.
This Privacy Policy explains how Halio ("we", "us", or "our") collects, uses, and protects personal data across our platform. This policy applies to all users of our services, including those accessing the platform directly or through a white-labelled version provided by our Licensees.
By using the Halio platform, either directly or through a Licensee, you agree to this Privacy Policy.
We process your personal data in compliance with applicable UK law, including GDPR. The legal bases for processing your data include:
We follow the principle of data minimisation, meaning we only collect the personal data necessary to achieve the purposes outlined in this policy. We retain personal data only for as long as required to fulfil these purposes or comply with legal obligations.
We collect, store, and use personal information to:
We may disclose personal information to third-party service providers for the purpose of enabling them to provide their services, such as:
Note for Licensees: End Users of white-labelled versions of the platform are subject to Halio's Privacy Policy for the use of the platform, and third-party disclosures are governed by Halio’s practices.
Personal information may be transferred and processed outside the UK or European Economic Area (EEA). We ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your data in compliance with UK data protection laws.
To exercise any of these rights, please contact us at the details provided at the end of this policy.
We use industry-standard security measures to protect your data from unauthorised access, disclosure, or alteration. In the event of a data breach, we will notify affected individuals and the relevant authorities, as required by law.
We use cookies to collect data about your use of the platform. Cookies help us improve your experience by remembering your preferences. For more information, please review our Cookie Policy.
If Halio is involved in a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring party. You acknowledge that such transfers may occur and that the acquiring party may continue to use your data in accordance with this policy.
Our services are not intended for individuals under 18. We do not knowingly collect personal data from children. If we learn that we have collected data from someone under 18, we will delete it promptly.
We may update this Privacy Policy from time to time. If we make changes, we will notify you by updating the policy on our website. Your continued use of the platform after any changes signifies your acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy,
Please contact us at support@Halio.ai
This Cookie Policy explains how halio ("we", "us", or "our") uses cookies and similar technologies on our platform and website. This policy applies to all users, including those accessing the platform directly or through a white-labelled version provided by our Licensees. By using the halio platform, either directly or through a Licensee, you agree to the use of cookies as described in this policy.
Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. Cookies help websites remember information about your visit, such as your preferences and other settings, which can make your next visit easier and the site more useful to you.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or they expire). These cookies serve various functions:
In addition to our own cookies, we may also use various third-party cookies to report usage statistics, deliver advertisements, and provide other functionalities. These third-party providers may include social networks and analytics services.
We recommend that you review the privacy policies of these third parties to understand how they use your data.
You have the right to decide whether to accept or reject cookies. Most web browsers are set to accept cookies by default, but you can modify your browser settings to refuse cookies or alert you when cookies are being used.
Please note that disabling cookies may impact the functionality of our platform, and certain features may not work as intended if cookies are blocked.
When you visit our website or use the halio platform for the first time, you will be asked to provide consent for the use of cookies. You can choose to accept all cookies, reject non-essential cookies, or customise your cookie preferences. Your consent will be stored, and you can modify your preferences at any time by visiting our cookie management page.
We may update this Cookie Policy from time to time to reflect changes in our practices or the law. Any updates will be posted on our website, and your continued use of the platform signifies your acceptance of the updated policy.
If you have any questions about this Cookie Policy, please contact us at:
Email: support@halio.ai
At halio, we respect the intellectual property rights of others and expect users of the platform, including Licensees and their End Users, to do the same. This Copyright Policy outlines our approach to handling copyright infringement and provides guidelines for how copyright-related issues are addressed on our platform.
3.1 If you believe that content on the platform infringes your copyright, you may submit a written notification to our designated copyright agent at support@halio.ai, including the following information:
3.2 halio will respond to valid copyright infringement notifications by promptly removing or disabling access to the infringing material and notifying the user responsible for the content.
At halio, protecting your personal data is a priority. This Data Protection Policy explains how we, as a Data Processor, handle personal data on behalf of our customers, including direct customers and Licensees offering a white-labelled version of the halio platform. This policy ensures that we comply with UK data protection laws, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
By creating an account on the halio platform, either directly or through a Licensee, you agree to this Data Protection Policy. This policy defines the role of the Data Controller (you, the Company/Licensee) and the Data Processor (halio), outlining how personal data is processed and protected.
halio implements appropriate technical and organisational measures to ensure the security of personal data, in line with Article 32 of GDPR. These measures are designed to protect against unauthorised access, data breaches, and other risks associated with personal data processing.
The Company or Licensee authorises halio to engage Subprocessors for the processing of personal data. Any Subprocessors used by halio will be required to adhere to the same data protection standards set forth in this policy and will be subject to a written agreement in accordance with Article 28 of GDPR.
As the Data Controller, the Company or Licensee is responsible for responding to requests from Data Subjects (i.e., their users or End Users) who wish to exercise their rights under GDPR. These rights include:
halio will assist the Company or Licensee in fulfilling these obligations where necessary.
In the event of a personal data breach, halio will notify the Company or Licensee without undue delay upon becoming aware of the breach. The notification will include:
halio will cooperate with the Company or Licensee to investigate the breach and assist in notifying relevant supervisory authorities and Data Subjects where required.
Where personal data is transferred outside the UK or the European Economic Area (EEA), halio will ensure that such transfers are made in compliance with GDPR and are protected by appropriate safeguards, such as:
Upon termination of the agreement or upon the Company or Licensee’s instruction, halio will either delete or return all personal data processed on behalf of the Data Controller. If the Data Controller does not specify a preference, halio will delete all personal data within 10 business days, unless retention is required by law.
halio shall make available all necessary information to demonstrate compliance with this Data Protection Policy and will allow the Company or Licensee, or an appointed auditor, to conduct audits. These audits must be conducted in accordance with GDPR and will be restricted to assessing the processing of personal data in relation to this agreement.
This agreement is governed by the laws of England and Wales. Any disputes arising in connection with this agreement will be subject to the exclusive jurisdiction of the courts of England.
halio will treat all personal data processed on behalf of the Company or Licensee as confidential. This confidentiality obligation will remain in effect after the termination of the agreement.
halio will assist the Company or Licensee with conducting any necessary Data Protection Impact Assessments (DPIAs) as required under Article 35 of GDPR, where the processing of personal data presents a high risk to the rights and freedoms of Data Subjects.
halio may update this Data Protection Policy from time to time to reflect changes in processing practices or applicable laws. We will notify the Company or Licensee of any material changes.
Contact Information
If you have any questions or concerns about this Data Protection Policy, please contact us at: Email: support@halio.ai
These Licensed Content Terms govern the use of third-party licensed content available on the halio platform. By accessing or using licensed content, Licensees and their End Users agree to the following terms.
4.1 Licensed Content may not be used to:
This document explains how we use artificial intelligence (AI), specifically the Chat GPT API, within our app and how your data interacts with our AI-driven features.
When you use halio’s AI features, such as content generation and recommendations, the system may process the data you provide, such as prompts, inputs, or questions, in order to deliver AI-powered responses. However, halio does not store or retain any data from your interactions with our AI. Once the AI has processed your request and delivered a response, your input is discarded.
The AI features in halio are used to assist users in the following ways:
The AI processes your input in real time to deliver meaningful and actionable results. halio ensures that data is handled responsibly and in compliance with applicable data protection regulations.
We are committed to maintaining the confidentiality of your data. All AI interactions occur in a secure environment, and halio employs best-in-class encryption to protect the data in transit. The AI processes information solely to deliver the functionality requested by the user, and no data from these interactions is shared with third parties or used for purposes other than the immediate task at hand.
While halio takes the utmost care to protect your data, users are encouraged to avoid submitting sensitive personal information through the AI, such as personally identifiable information (PII), financial details, or any other confidential data. The AI is intended for content generation and business assistance, and not for handling sensitive information.
halio’s AI features are powered by the Chat GPT API, developed by OpenAI. While OpenAI processes the data temporarily to provide AI-generated content, they do not retain, store, or share your data for any other purpose. For more information on OpenAI’s data handling practices, please refer to OpenAI’s Privacy Policy.
As technology and regulations evolve, halio may update this policy to ensure continued transparency and compliance. Users will be notified of any significant changes, and it is recommended to review this policy periodically.
This halio Service Level Agreement (the "SLA") applies to the use of the halio platform by users. This SLA is incorporated into and forms part of the terms applicable to your access to and use of halio (the "Terms"). Capitalised terms not defined in this SLA have the meanings given to them in the applicable Terms.
Third-Party Services: Interruptions caused by external services integrated with halio.
halio guarantees a platform availability of at least 99.9% per calendar month. Scheduled maintenance exceeding 30 minutes will be communicated with 24 hours' notice.
If halio fails to meet the Service Availability SLA, users may be eligible for service credits as described below.
If halio does not meet the uptime guarantee, users will receive the following service credits:
Users must submit a claim within 30 days of the end of the month in which the downtime occurred.
Application of Credits
Credits are applied to future billing cycles and cannot be exchanged for cash refunds.
Service credits do not apply to downtime caused by planned maintenance, third-party services, user errors, or force majeure events outside of halio’s control.
Total credits issued in any month will not exceed 100% of the monthly subscription fee.
halio provides Standard Support during business hours from Monday to Friday. Support requests can be submitted via live chat or email at support@halio.ai.
Response times are based on the method of contact and the severity of the issue:
Additional support is subject to separate terms and fees.
halio conducts regular maintenance to ensure optimal performance, typically outside peak hours. Emergency maintenance will be communicated as soon as possible.
Platform updates will enhance performance, security, and functionality, without degrading service.
The Service Availability SLA does not apply to:
halio reserves the right to terminate services if users repeatedly breach the SLA or terms of service.
For SLA-related issues, please contact halio at support@halio.ai
This Acceptable Use Policy (AUP) outlines the rules and guidelines for all users of the halio platform, including both direct customers and End Users accessing the platform through a white-label Licensee. By using halio’s platform, you agree to comply with this AUP.
This AUP applies to:
The Licensee is responsible for ensuring that its End Users comply with this AUP.
You, as a user of the halio platform, must not engage in the following activities:
You must not license, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the platform or its services, unless authorised by halio.
You must not make the Service available to anyone other than your Authorised Users.
You must not allow more than one individual Authorised User to use a single log-in to the platform, or use the platform in excess of the quantities or limits set out in the applicable agreement or order form.
You must not upload or share any content that you do not have the rights to share. This includes, but is not limited to, copyrighted materials, trademarks, trade secrets, and other intellectual property.
You must not use the platform to store or transmit any content that:
You must not use the platform to send unsolicited messages or spam in violation of applicable laws or the terms of any third-party services integrated with the platform (such as social networks).
You must not upload or transmit any content that contains malware, viruses, Trojan horses, worms, or other harmful components.
You must not attempt to reverse-engineer, decompile, hack, disable, interfere with, disassemble, modify, copy, translate, or disrupt the features, functionality, or performance of the platform. This includes any mechanisms used to restrict or control access.
You must not attempt to gain unauthorised access to the platform, its related systems, or networks. Circumventing any security features of the platform is strictly prohibited.
You must not access the platform to build a similar or competitive product or service, or copy any ideas, features, functions, or graphics of the platform.
You must not request personal medical information, social security numbers, payment card details, financial information, or other sensitive personal data unless explicitly allowed by applicable laws and halio’s data protection policies.
You must not request or submit any content that would violate any applicable laws, rules, or regulations.
You must not remove, alter, or obscure any proprietary notice (including any copyright or trademark notices) of halio, its affiliates, partners, or licensors.
You must not refer to halio, or use halio’s name, trademarks, or trade names in connection with any requests for content or any unauthorised purpose.
All users must comply with applicable data protection laws, including GDPR, CCPA, and similar regulations. halio provides tools to facilitate compliance, but users are responsible for ensuring that they handle data in accordance with the law.
Users must not upload or store highly sensitive personal data on the platform unless it is allowed by the applicable service agreement and complies with relevant data protection laws.
All users must enable multi-factor authentication (MFA) to access the platform for added security.
You are responsible for maintaining the security of your account credentials. Do not share your login details with others, and promptly notify halio or your Licensee if you suspect any unauthorised use of your account.
The halio platform integrates with third-party services, such as social networks and cloud providers. You must comply with the terms of service of these third-party providers when accessing their features via the platform.
halio will not be responsible for interruptions or limitations in service caused by third-party providers.
If you are an End User accessing the platform through a Licensee, the Licensee is responsible for ensuring compliance with this AUP. halio reserves the right to take action against both the Licensee and its End Users in case of a violation.
halio reserves the right to suspend or terminate access to the platform for any user or Licensee found to be in violation of this AUP.
If you become aware of any violations of this AUP, you must report them to halio or your Licensee promptly.
halio reserves the right to modify this Acceptable Use Policy at any time. Continued use of the platform following the posting of changes constitutes acceptance of those changes. Licensees are responsible for ensuring their End Users are aware of and comply with the most up-to-date version of this AUP.
If you have any questions about this Acceptable Use Policy, please contact halio at: Email: support@halio.ai
